Terms & Conditions
Last updated: August 2026
1. Acceptance of Terms
By using the Cookie Babu online ordering platform, you agree to these terms. If you do not agree, please do not use our services.
2. Ordering & Payment
All orders are subject to availability. Prices are in Indian Rupees (INR). online payments via Razorpay.
3. Coupon Codes
Coupon codes are for one-time use unless specified. The WELCOME code offers 10% discount and is valid for new customers. We reserve the right to modify or cancel coupons at any time.
4. Food Safety
All our food is prepared under strict hygiene standards. We are committed to delivering fresh, high-quality pure vegetarian food. Please check our FOOD ALLERGY DISCLAIMER if any allergies when ordering.
5. Modification of Terms
We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.
6. Contact
Cookie Babu. For order support and gifting queries, Bulk Orders please contact us via our Contact Us page or on +91 96424 32128.
7. Products
CookieBabu offers cookies and related food products. Product images are for illustration purposes only. Actual appearance may vary.
8. Pricing
All prices are displayed in Indian Rupees (INR). Prices may change without prior notice. Applicable taxes will be charged where required.
9. Orders
We reserve the right to: Refuse or cancel orders Limit quantities purchased Cancel orders suspected of fraud
10. Payments
Payments must be completed before order dispatch.
11. Intellectual Property
All content on this website including: CookieBabu name Logo Product images Product descriptions Website design Are the intellectual property of CookieBabu and may not be copied or reproduced without written permission.
12. Limitation of Liability
CookieBabu shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
13. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Hyderabad, Telangana.
14. SHIPPING POLICY
Delivery timelines are estimates and may vary based on location and courier services.
15. Order Processing
Orders are typically processed within 1–3 business days.
16. Delivery Time
Estimated delivery: Hyderabad: 1–3 business days South India: 2–5 business days Rest of India: 3–7 business days Delivery timelines may vary due to weather, courier delays, festivals, or other unforeseen circumstances.
17. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
18. Order Tracking
Customers will receive shipment tracking information once the order has been dispatched.
19. RETURN & REFUND POLICY
Since your products are food items: Due to the perishable nature of food products, returns are generally not accepted.
20. Eligible Cases
Refunds or replacements may be considered if: Wrong product delivered Product damaged during transit Product received in spoiled condition Product received after expiry date
21. Claim Process
Customers must contact us within 24 hours of delivery and provide: Order number Product photographs Packaging photographs Claims submitted after 24 hours may not be eligible for review.
22. Refund Timeline
Approved refunds will be processed within 5–10 business days through the original payment method.
23. CANCELLATION POLICY
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted. To request cancellation: Email: Sales.cookiebabu@gmail..com
24. FOOD ALLERGY DISCLAIMER
Important Notice: CookieBabu products may contain or be processed in facilities handling: Peanuts Almonds Tree nuts Sesame Soy Oats Individuals with food allergies should carefully review ingredient information before consumption.